With the current concern over Coronavirus, we wanted to address any questions that may come up around continued IT support as we navigate through possible work from home scenarios.
At Advisory we have always espoused a “cloud first” strategy to help promote a decentralized office. This has also meant a significant reduction, if not outright removal, of the dependency on physical servers. This same methodology and philosophy is what continues to give us confidence that there will be little to no disruption to your day to day responsibilities, even in the event of an office closure. If you have a company issued laptop with you, nothing will change. Please make sure to take this and a charger home at night. If you don’t, we want to remind you of the resources available to help you continue to operate:
Email: All email is accessible via http://portal.office.com for or https://mail.google.com, respectively. Please keep in mind that you may need your cell phone handy in order to receive the two factor texts.
Office Online: Using your credentials, you can also gain access to web versions of the Microsoft Office suite (Word, Excel, Powerpoint) as well as your OneDrive and Sharepoint files.
G Suite Apps: G Suite Apps (Sheets, Docs, Slides, etc) will continue to be accessible as normal via https://gsuite.google.com/dashboard.
But most importantly, we will continue to provide helpdesk services in the same way we always have. Submitting a ticket (firstname.lastname@example.org) is the best way to get in touch with us. We have full remote/screensharing capabilities so there will be no change in the type of support you receive.
Please do not hesitate to reach out to us if you have any questions.