Own your mistakes and embrace accountability.
When managing intricate systems for clients, mistakes are an inevitable and daunting aspect of the job. The looming questions of how the client perceives those mistakes, their dissatisfaction, and the potential impacts on the business relationship can be nerve-wracking.
Like many of you, I have made some mistakes in my career while doing client projects. Sometimes, it was taking on more than I could chew, the desire to overdeliver or simply not paying attention. But we all used those mistakes (and their fallout) to learn. Regardless of their magnitude, my approach has always been consistent: acknowledge the error, take responsibility, and outline the steps for resolution and prevention in the future.
Honesty about mistakes and taking ownership form the bedrock of trust. Admitting fault while presenting a well-structured incident report showcases responsibility and a dedication to preventing a repeat. Trust with clients is crucial, particularly in challenging times. While hiding errors may seem tempting, transparency about significant and minor mistakes fosters trust and fortifies partnerships.
Above all, neglecting to admit mistakes sends the wrong message to your team. Embracing accountability establishes a culture of responsibility and continuous improvement within your company.
