Introducing IT Support in Slack
At Advisory, we understand the way people work and communicate has evolved, so we think your IT support should too. As a forward-thinking IT service provider, our top priority is ensuring our clients have a seamless support experience to keep their day running smoothly. That’s why we’re thrilled to announce our latest feature: Slack Support!
What Does Slack Support Mean for You?
For many organizations, Slack has become the central hub of workplace collaboration—a place where teams communicate, share files, and get work done. Recognizing this, we’ve introduced the ability for users to connect with our Service Desk technicians directly in Slack, making it easier than ever to request IT assistance without breaking your workflow.
Need help resetting your password? Troubleshooting a sluggish device? Or addressing a more complex issue? Now you can reach us in Slack, in addition to our existing communication methods of email and portal.
Three Seamless Ways to Get Support
We’ve always been committed to offering flexible options for reaching our team. With the addition of Slack, users now have three integrated ways to get IT help:
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- Support Portal
- Slack
The best part? All three methods are seamlessly connected with each other. Whether you start a ticket in Slack, follow up through email, or check the status in our Support Portal, your request stays in sync across all three platforms. This ensures no disruptions if you decide to switch communication methods mid-process.
Why Slack Support Matters to Your Team
This update isn’t just about adding another way to reach us; it’s about giving help seekers the freedom to choose their preferred method when communicating. We want your team members to contact us wherever they feel most comfortable. By integrating with Slack, we’re making IT assistance more accessible, more intuitive, and more in line with how modern work gets done.
How It Works
Getting started with Slack Support is simple. If you’re an existing Advisory client, reach out to us to enable this feature in your Slack workspace. Once activated, your users can:
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- Send a Slack message in a dedicated channel to instantly create an IT ticket.
- Interact with our support team in the Slack thread for timely updates.
- View real-time status updates and the assigned technician on your ticket.
- Enjoy the convenience of never having to leave Slack to get your IT issue resolved.
See below for a short video demo of Advisory’s Slack Support feature:
For a full overview of this feature, check out our Knowledge Base article.
Ready to Experience a Better Way to Get IT Support?
At Advisory, we’re constantly finding new ways to elevate IT for our clients. The addition of Slack Support is just one of many new features we’ve rolled out recently that make IT support simple, effective, and user-focused. Whether your team prefers to seek help through chat, email, or a portal, we’ve got you covered.
If you’re curious to learn more or see Slack Support in action, let’s chat! Drop us a line and discover how Advisory simplifies IT support for the modern workplace.
