Splash: Case Study

Introduction

Splash is a prominent event management and ticketing platform that enables businesses to create, manage, and promote events seamlessly. With a vast user base and a significant volume of sensitive data flowing through its platform, including attendee information and payment details, cybersecurity is a top priority for Splash. Recognizing the ever-evolving landscape of cyber threats, Splash sought to enhance its cybersecurity measures to safeguard its users’ data and maintain client trust in its platform.

Challenges

1. Cybersecurity Vulnerabilities: Splash faced the constant threat of cybersecurity breaches, including phishing attacks, malware infections, and unauthorized access attempts. The potential compromise of user data could lead to reputational damage and legal repercussions.
2. Employee Awareness: Despite having security protocols in place, Splash identified a lack of awareness among its employees regarding cybersecurity best practices. Many staff members were not adequately trained to identify and respond to potential threats, increasing the risk of successful cyber attacks.
3. Network Security: Splash’s existing network security measures were insufficient to protect its infrastructure from advanced threats. With the increasing sophistication of cyber threats, the company needed a comprehensive security solution to safeguard its network and data against malicious activities.

Solutions Provided

Our team collaborated closely with Blavity to develop a tailored solution, focusing on offloading IT-related tasks and implementing Jamf Pro to streamline device management.

Key Steps Taken

Comprehensive Assessment

• Conducted a thorough assessment of Blavity’s IT infrastructure and support needs.
• Identified pain points and areas for improvement, particularly in device management and user support to help offset these tasks from HR and People teams.

Customized IT Support Solution

• Designed a customized IT support framework to offload routine tasks from the HR and People teams.
• We collaborated to establish clear workflows for device provisioning, software deployment, and user support.

Implementation of Jamf Pro

• Recommended and implemented Jamf Pro, a leading Mobile Device Management (MDM) solution, to streamline device management for Blavity’s growing workforce.
• Advisory configured Jamf Pro to automate device setup, software deployment, and security policies, ensuring consistency and compliance across all devices in their fleet.

Training and Support

• Our team offered ongoing support and assistance to address any challenges or questions during the implementation process.

Integration and Optimization

• Our team completed the integration of Jamf Pro with existing IT systems and workflows, ensuring seamless operation and compatibility.
• We worked to optimize Jamf Pro configurations based on feedback and evolving business needs.

Outcome and Benefits

Increased Efficiency

• Offloading IT-related tasks to our specialized team enabled Blavity’s HR and People teams to focus on strategic HR initiatives, improving overall efficiency and productivity.

Streamlined Device Management

• Implementation of Jamf Pro streamlined device provisioning, software deployment, and security management, reducing manual effort and ensuring consistency across devices.

Enhanced User Experience

• Employees benefited from smoother onboarding processes, faster access to necessary tools and resources, and improved device performance, enhancing overall user experience.

Cost Savings

• Automation and streamlining of IT processes resulted in cost savings for Blavity, reducing manual labor and minimizing the risk of errors or security breaches.

Scalability and Flexibility

• Jamf Pro’s scalability and flexibility allowed Blavity to adapt to changing IT requirements and accommodate future growth seamlessly.

Conclusion

Through collaborative partnership and the implementation of Jamf Pro, our team successfully assisted Blavity’s HR and People teams in offloading IT-related tasks and streamlining device management processes. The adoption of a tailored IT support solution empowered Blavity to enhance operational efficiency, improve user experience, and focus on strategic HR initiatives, laying a solid foundation for continued growth and success.